My name is Mike Reynolds. I’m the owner of Plumbing Detectives LLC, a licensed master plumber — license CFC1434139 — and I live right here in Venice Gardens, inside the same neighborhood I get called to work in.
Before Venice, I was a Local 1 union-trained plumber working across all five boroughs of New York City. That career ran the full range of what plumbing can be: storm drains on the Verrazzano-Narrows Bridge. Business remodels inside the Empire State Building — where riding the original service elevator down to lunch was just part of the workday. The new Long Island Rail Road line coming into Grand Central. Waste and water treatment facilities. When your training ground is New York’s infrastructure, a 1960s Venice slab home doesn’t intimidate you — but it does deserve the same discipline.
I named this company for the one thing I believe separates good plumbing from expensive guessing: the diagnosis.
Too many homeowners in this market get sold a repair before anyone figures out what’s actually wrong. A toilet gurgles, and somebody quotes a whole-house replacement without ever looking inside the pipe. Water pressure drops, and somebody blames the pipes when it’s a half-closed valve nobody has touched in fifteen years. I’ve seen both — and I’ve seen what they cost people.
So here’s how I work, on every job, no exceptions: I figure out what’s actually wrong before I recommend anything. On sewer work, that means a camera goes in the pipe before a price goes on paper — and you stand next to me watching the screen while it happens. On repipes, it means a pressure test and a real assessment before anyone talks about opening walls. Sometimes the answer is a $400 repair instead of a $15,000 replacement. When it is, that’s what I tell you. That conversation doesn’t make me money that day. It makes me the plumber you call for the next thirty years.
Diagnosis first. Explanation second. Action third. That’s the whole company.